Collection of Information
Signature Closers, LLC ("SC") collects information on two types of user accounts that access the Signature Closers Network ("SCN"). Those two user types include Title Companies ("TC") and Notary Closers ("NC") also known as notary signing agents, signing agents, or notaries. A TC can have one to many TC contacts. Each TC contact has access to the TC's transactions on the SCN unless restricted by team or lender (SYNC-clients only). The NC has access to the NC's current and previously closed transactions via the SC website. Document access for the NC is removed when the NC is no longer the assigned NC for a transaction or the documents are deleted automatically following the date of the transaction.
For each TC contact, SC will collect name, email, phone(s), mailing address, business name, shipping accounts (if applicable), group/team emails (if applicable), and ID numbers passed by ResWare. For each NC, SC will collect name, email(s), phone(s), mailing address, payment preference, notary-specific documents, and tax information to be in compliance and available to complete transactions. The NC can provide additional and optional information including coverage areas, languages spoken, certifications, profile picture, LinkedIn profile URL, short biography, and brief closing history. NCs that download and authorize the Signing Catch app to receive push notifications will have their mobile device’s device ID stored for notification purposes. NCs working with partner NCs can provide the name, phone number, state covered, and tax documents if the NC wants that partner NC to be able to complete transactions. In addition to TCs and NCs, signer information provided by TCs for a transaction will include names and contact information, which may include phone numbers, email addresses, and property locations. Documents provided by a TC to be signed (wet-sign or e-sign) and signed documents scanned and uploaded by a NC for a completed transaction are automatically deleted following the date of the transaction. Signed documents scanned and uploaded by a NC are made available to the TC to download and, if applicable, transferred to ResWare automatically and attached to the order in the TC’s ResWare instance. If not disabled by the TC, any email address for a signer of a transaction will receive a “Rate Your Notary” email giving the signer the ability to provide a rating and a comment for the transaction’s NC.
Use of Your Information
SC uses the information it collects for internal business purposes and SCN communication purposes. NC name, email address, phone number, notary certificate number, title producer license number (if applicable), languages spoken in addition to English, picture (if provided by the NC) will be shared with a TC once the NC has been assigned to a transaction. Similarly, the NC will learn of the TC's information when the NC is assigned to a transaction. TC, TC contact, and NC information is not shared with parties that do not have an account on the SCN or are not associated with a transaction (i.e. TC contact requested an email address for the signer’s lender be copied on transaction status emails; the signer’s lender doesn’t have an account on SCN, but the signer’s lender is associated with the transaction and authorized to receive communications by the TC contact that provided the email address). TCs using SYNC will have access to the NC information (including error rate, signings assigned, and tier) before a NC is assigned to a transaction and have access to documents reviewed by SC's Compliance Department, because the TC is working to identify a NC for transactions without the assistance of SC's staff. TCs using SYNC that also pay the NC directly will have access to the NC's Form W-9, so they can issue a Form 1099 directly to the NC.
If SC plans to share information with any party without an account on the SCN or not associated with a transaction, then SC will specifically ask for permission to use the information, identify what information will be shared, and specify how the information will be used.
Review of Your Information
TCs, TC contacts, and NCs information is available on the SCN. Members of the SCN can access and modify their information 24/7/365. However, SC does reserve the right to take the SCN offline temporarily for maintenance and enhancement purposes. While the SCN is offline, members of the SCN will not have access to their information.
TCs and NCs can request an account be deactivated. When an account is not active, the user can no longer access the SCN. SC will not actively follow-up with Title Companies regarding their contacts, so any TC contacts that need to be taken off an account should be sent to SC by the TC unless that TC is using SYNC. SYNC Administrators for a TC can add TC contacts and disable accounts when no longer needed. While information within an account (i.e. name) can be deleted, accounts are not deleted due to historical and audit purposes.
If you’re interested in learning more about a partnership with Signature Closers and what we can do for your business, please let us know! We’d love to serve you.
Signature Closers provides full- and self-service signing support for title companies and lenders via our vetted, compliant, eNotary-capable network of notary signing agents and attorneys. The SYNC platform, built on Signature's 15+ years of full-service signing management best practices, provides the most robust, configurable, transparent, ResWare-ready, and cost-effective solution for companies looking to automate and manage signings in house.
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